Shipping & Returns

Shipping
Products purchased will be mailed within a business day of the purchase date. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. All products are shipped from Denver, Colorado through USPS and will usually take 3-4 business days to arrive at their destination.

Returns
Futuro Sólido USA offers a 30-day money back guarantee on all products. You must notify us in advance of your return. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. Refunds will be credited back to the card used to purchase the item. Shipping charges are not refundable. Returns sent without an authorization are subject to a 20% restocking fee.

Damaged Goods
If goods are damaged during shipment notify us immediately. DVD's purchased from Futuro Sólido USA can be returned within 30 days of the receipt of shipment. Once we receive the damaged good we will mail you the replacement DVD.

Canceling Orders
We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at servicio@futurosolidousa.com . Once we ship the item, you may return it unopened (still in its plastic wrap), but we will not refund the shipping cost.

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